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ADI Code Of Practice

Industry Code of Practice Revised January 2017

 

About the Industry Code of Practice

The Driver and Vehicle Standards Agency (DVSA) and the driver training industry place great emphasis on professional standards and business ethics.This industry code of practice. Agreed  between the National Associations Strategic.

 

Partnership (NASP) and the DVSA.

It is a framework within which all instructors should operate. These professional bodies

expect their members to adhere to this code of practice. The current NASP member groups  listed at the end of this document.

 

PERSONAL CONDUCT – driver trainers will be professional, comply with the law, keep clients safe and treat them with respect

The instructor agrees to:

  • at all times behave in a professional manner towards clients in line with the standards in the National standard for driver and rider training
  • at all times comply with legislative requirements including:
    • the protection of personal freedoms, the prevention of discrimination based on age, disability, gender, race, religion or sexual orientation.
    •  Mobile devices like phones  should not be used when driving because this can  lead or cause an accident. Also because it shows lack of professionalism. Supervising client’s driving and only when parked in a safe and legal place.because of safety
    • Demonstrating a high standard of driving and instructional ability. Upholding safety standards. Including showing consideration for all other road users particularly. Pedestrians, cyclists, motorcyclists and horse riders.
    • Consumer, workplace and data protection regulations. The handling, storing, use and dissemination of video or audio recordings made in or around their tuition vehicle.

 

 Avoid inappropriate physical contact with clients.

  • Avoid the use of inappropriate language to clients.
  • Not initiate inappropriate discussions about their own personal relationships. Take care to avoid becoming involved in a client’s personal affairs. Discussions about a client’s personal relationships.  Unless Safeguarding concerns are raised then you should.
  • avoid circumstances and situations which are or could be perceived to be of an inappropriate nature.
  • respect client confidentiality whilst understanding the actions to take if a client reveals concerns about their private lives.
  • treat clients with respect and consideration and support them to achieve the learning outcomes in the National standard for driving cars and light vans (category B) as efficiently and effectively as possible
  • Ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice. Legislative requirements.
  • Use social network sites responsibly and professionally:
    • ensuring that clients personal information is not compromised.
    • ensuring when using social media for marketing purposes that what is written is compliant with privacy and data protection legislation. Pertaining to digital communications, the laws regarding spam, copyright and other online issues.
    • treating other users of social media including clients, colleagues and their views with respect.
    • be careful not to defame the reputation of colleagues, the DVSA, driving examiners or the ADI Register.
    • not distribute, circulate or publish footage taken of driving tests from in-car cameras, without permission. From the DVSA and the client.

BUSINESS DEALINGS Driver trainers will account for monies paid to them.

Record client’s progress. Advise clients when to apply for their driving tests and this will lead to less disappointments. Guide them fairly through the learning process.

The instructor agrees to:

  • safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and make the details available to the client on request

The Code of Practice the client should be made aware of at the start or before the first lesson and  terms of business which should include:

    • legal identity of the school/instructor with full postal address and telephone number at which the instructor or their representative can be contacted
    • the current price and duration of lessons
    • the current price and conditions for use of a driving school car for the practical driving test
    • the terms which apply to cancellation of lessons by either party
    • the terms under which a refund of lesson fees may be made. Clear Terms and Conditions Signed by both Parties.
    • the procedure for making a complaint

ADI Code Of Practice

Checks Instructor need to Make.

  • check a client’s entitlement to drive the vehicle and their ability to read a number plate from  the statutory distance on the first lesson. Regularly during their training.
  • make a record of a client’s progress, which will include the number of lessons provided, and ensure that the client is aware of their progress and future training requirement to achieve their driving goals
  • discuss with and advise a client when to apply for their driving tests, taking account of DVSA’s cancellation rules, local waiting times and the instructor’s forecast of a client’s potential for achieving the driving test pass standard
  • Not cancel or rearrange a driving test without the client’s knowledge and agreement. In the event of the instructor deciding to withhold the use of the school car for the driving test. Sufficient notice should be given to the client to avoid loss of the DVSA test fee.
  • ensure that when presenting a client for the practical driving test:
    • the client has all the necessary documentation to enable the client to take the test
    • the vehicle complies with all aspects of motoring law, displays the instructors certificate or licence correctly and is fitted with an extra interior rear-view mirror and correctly positioned L or optionally D plates in Wales
  • Accompany the client on their practical driving test and explain how this will help. Listening to the debrief, helps the Instructor to focus on weaknesses so encourage clients to request and this will help the client understand.

ADVERTISING – driver trainers will take care to advertise and promote their businesses in a clear and fair manner

The instructor agrees that:

  • the advertising of driving tuition shall be clear, fair and not misleading
    • any claims made in advertising shall be capable of verification and comply with current CAP Advertising Codes
    • advertising that refers to pass rates should not be open to misinterpretation. How this is prepared should be made clear.

CONCILIATION – driver trainers will deal promptly with any complaints received and aim for speedy resolution of any grievances

The instructor agrees that:

  •  Client who has raised a  complaint should firstly directed to the  driving instructor. If needed to the driving school. following the training provider’s complaints procedure.
  • When having completed the procedure, the client has been unable to reach an agreement or settle a dispute. further guidance may be sought:
    • if a client believes that their instructor is not providing a satisfactory business service they can contact their local Citizens Advice Bureau for guidance
    • if clients are unhappy with their instructor’s professional service, the client can contact the ADI Registrar by emailing adireg@dvsa.gov.uk

CURRENT NASP MEMBERS ARE: